Southern California Edison Reviews

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New Reviewer

Unreasonable power outages

They keep shutting off power for winds. Live in flat area of Simi Valley not near hills. Utilities are underground no lines in my area. No fire danger in 24 years or outage until last 2 years lately every few weeks. Yet people living in hills with lines above ground and where there would be fire are not having their power shut off. Doesnt make sense and fed up with this!

User's recommendation: Avoid areas that SCE support live in LA DWP do not shut off power.

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ID
#2379656 Review #2379656 is a subjective opinion of poster.
Service
Southern California Edison Customer Care
Cons
  • Power outages too often for days
Loss
$450
Preferred solution
Change the area for power outage to hills
New Reviewer

The worst customer support

Impossible to reach a live person because of the endless automated menu. I can't convey my frustration in this review, but I feel like putting a fist through the computer after trying to deal with them. *** them and *** their customer support. It's all the more *** horrible because it's impossible to get along without their services, they have you by the nuts. Why can't anyone just answer the *** phone these days!!!!!!!!!

User's recommendation: Complain as loudly as you can about the automated menu.

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ID
#3247813 Review #3247813 is a subjective opinion of poster.
Location
Long Beach, California
Pros
  • Supply electricity
Cons
  • Lousy endless automated voice menu
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Over charged on my residential electric bill.

I received there different bill statement's from SCE. In one week. 10/21/21thru today 1025/21. Three different amounts billed to one residence . one credit that is not credited, there adding it to the amount due. Spoke with two different employees. My bill has never been over 400.00 dollars as long as I've Been with Edison.. Neither employees could find any resolution to the bill except that I used the electricity. There rates, there billing cycle there charges, end of conversation. The only choice I have is to make a payment plan. I do plan on pursuing this matter, I don't believe this it just doesn't add up.

User's recommendation: Don't let this company get away with over charging good people that pay there bills, we deserve to be treated honestly it's not fair to be charged for something you didn't use!'.

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ID
#3007818 Review #3007818 is a subjective opinion of poster.
Pros
  • Have to have
Cons
  • No one knows the right answers to solve the problem
Loss
$350
Preferred solution
Price reduction

HORRIBLE, Delayed Billing

No bill for 2 months. Current online usage show I have doubled my use, but I have changed NOTHING! They cannot explain anything after being on the phone 1 hour of which 48 minutes was on hold!

User's recommendation: AVOID.

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ID
#2893911 Review #2893911 is a subjective opinion of poster.
Location
Palm Desert, California

Customer service

Absolutely sucks, impossible to talk to a liver person, endless automated messages that lead no where. On hold for over an hour.

User's recommendation: You are stuck, they suck and do not care.

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ID
#2810770 Review #2810770 is a subjective opinion of poster.
New Reviewer

Need to talk to a representative to turn on service for a house we bought

I need to talk to a representative and it just makes me go to a link online! I dont want to go online I need to speakwith someone!!!
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ID
#2806831 Review #2806831 is a subjective opinion of poster.
Preferred solution
Speak to a representative!!!!

Tried to change mail address

My online login failed, as SCE has apparently changed all their acct numbers. Held on phone 30 minutes, with no answer.

User's recommendation: No solution, unless you can try to visit a service office. Phone and online both useless.

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ID
#2705246 Review #2705246 is a subjective opinion of poster.
Location
Gardena, California
New Reviewer

Worst service ever

HORRIBLE SERVICE. CANNOT LOG ON TO PAY BILL. CANNOT LINK ACCOUNT AS WEBSITE REQUIRES. WEBSITE REQUIRES THAT YOU LINK ACCOUNT TO PAY BILL OR CALL IN. CANNOT CALL IN - ON HOLD LITERALLY FOR HOURS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IMPOSSIBLE ZERO SERVICE ORIENTED COMPANY. NEED TO BOYCOTT. NEED TO CONTACT REPRESENTATIVE TO COMPLAIN ABOUT THIS HORRIBLE WASTE OF TIME COMPANY - CANNOT PAY BILL WHICH IS SO HIGH AND I CANNOT FIND OUT WHY IT IS LITERALLY 8 TIMES WHAT IT SHOULD BE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!placom
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ID
#2704577 Review #2704577 is a subjective opinion of poster.
Preferred solution
Full refund

Upset customer

All I wanted to do was change my address to receive bills at née residence. I was on hold for 1/2 hour. This is unacceptable.
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ID
#2640217 Review #2640217 is a subjective opinion of poster.
Location
Cathedral City, California
New Reviewer

On hold/website not working

I have been on hold for over an hour. I had a representative pick up after 15 minutes then quickly transferred me before hearing that i need to start service. The website doesn't allow me past step 3. I have been trying to get service started and cannot get a l've person OTP. I don't have all day top be n hold.

User's recommendation: have patience of SCE is the service provider for your area.

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ID
#2632768 Review #2632768 is a subjective opinion of poster.
Location
Santa Ana, California
Preferred solution
a human being to contact me
New Reviewer

Zero customer service, no billing available, website issues

Hours on hold to talk with customer service regarding billing. I no longer receive a paper bill, can't login to my account for 2 months, then when I did, was unable to verify my bank account, therefore, unable to pay my bill. I had to go to a liquor store to pay my bill by check. Unable to review my usage, etc. I get an email saying how much I owe but cannot access my account for details. Horrid customer service

User's recommendation: use another electric service provider? oh, yeah...can't, they're monopoly!

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ID
#2625239 Review #2625239 is a subjective opinion of poster.
Location
Victorville, California
Product
Southern California Edison Account
Cons
  • Billing
  • Extreme contact difficulty
Preferred solution
billing and website issues fixed. talk with an actual person.

Service Technology Is Really, Really Poor

I want to set up an online account an go paperless. I set up an online account but it won't link to my SCE account number even though the information online and monthly statement match. A toll free number is provided but several times I hung up while on hold for 30 minutes. They offer no chat feature and no e-mail or online complaint form. I have setup many accounts and this is the worse process by far.

User's recommendation: If you can't set up an online account initially, be prepared for a long, frustrating process.

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ID
#2598615 Review #2598615 is a subjective opinion of poster.
Location
Los Angeles, California

They will not answer the phone

I'm trying to set up a local planner to get me an orange sticker to upgrade the service panel. I've spent 4 hours on hold and they either disconnect or I lose patience and hang up after 90 minutes

User's recommendation: File a complaint.

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ID
#2574643 Review #2574643 is a subjective opinion of poster.
Location
San Pedro, California

Waited 55 minutes on phone call today and finally gave up to get the service.

Waited 55 minutes on phone call today and finally gave up to get the service. Hung up the phone, Could not hold for waiting longer than 55 minutes. Terrible waiting without service.
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ID
#2570249 Review #2570249 is a subjective opinion of poster.
Location
Fullerton, California
New Reviewer

Pissed off at SCE

I own a rental property and when tenants move out they cancel the service and turn it on at their new residence. For 30 years I have been asking Edison to temporarily leave power on at my rental property and bill to my home account so can have power to do repairs and prepare for the next tenant. It was easy, I just called and asked agent, and it was done. Now it is impossible. You cannot reach anyone to help.

User's recommendation: Good luck.

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ID
#2537602 Review #2537602 is a subjective opinion of poster.
Location
Monrovia, California
Preferred solution
Let the company propose a solution

Very poor service

It takes over a month to get a temporary power pole wired as all my subcontractors wait to start there scheduled work.

User's recommendation: its a utility nothing you can do.

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ID
#2522301 Review #2522301 is a subjective opinion of poster.
Location
Torrance, California

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