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We have a dental supply buisness in san bernardino, ca on

8-29-16 there was a disconnect technician sent to our place of buisness. We mailed a check #23159 - $426.98 due date on bill of 9-6-26.

Today a edison technician came to our warehouse to disconnect our service....when owner called edison he was informed that our payment had been applied to someone else's account. We informed the customer service person on the line that the bill & check were attached together with our account number on it! However we were informed that a cash payment had to be made within 1 hour at a specific place in order to avoid disconnect!! this is a edison company policy problem not the paying consumer.

It disrupted not only being on the phone, having to drive to a designated place to pay with cash only, due to edisons in house error!!! In reviewing the consumer report on edsion company there are over 307 complaints dealing with a similar incident.

I intend to follow up not only with the Department of consumer affairs but with Ca. gov along with one of the current tv channels so the public is aware....

Reason of review: Problems with payment.

Location: Victorville, California

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We are dealing with the EXACT SAME THING. We are a large church complex operating a full time preschool with 100+ kids on site on a cold November day, and they give us 2 hours to make a cash payment or send the tech out to shut us off.

We have made ON TIME payments for 25 years!

Wonder if this is due to the fact that we have installed a 168 panel solar system a year ago that effectively cut their revenue by over 90 percent....

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